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Customer Questions & Answers

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Question:
Q:Good day, The WIS-EPC / ASRA SW is installed on the HDD in Mercedes benz, the login admin pass 12345 is written in the TXT file, but it does not work. How can I fix a login? Thank you
Answer:
A:Hello
Would you please send photo to show WIS EPC problem? our email is sales@vxdiagshop.com. We will confirm with engnieer for you.
By Jane Seller on Oct 13, 2021 0 of 0 found this helpful. Do you?

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Question:
Q:Hi, I installed the hdd into my laptop. I turn it and I can see the hdd with the softwares on it, but I can’t run it.In bios my laptop shows me only my OS. How should I make it run from the HDD?
Answer:
A:Hello dear
Sorry for late reply due to our National Day holiday, when you use our HDD as system HDD, when booting laptop, did you enter BIOS system to change HDD mode to AHCI?
By Jane Seller on Oct 9, 2021 0 of 0 found this helpful. Do you?

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Question:
Q:Hello i am interested in purchasing the vcx se what brand computer is required for it?
Answer:
A:Hello
Thanks very much for your message, Usually it needs laptop with SATA Port, at leat 6gb ram, i5 processor. We tested with Lenovo T410, T420, X220 and T440.
By Jane Seller on Sep 3, 2021 0 of 0 found this helpful. Do you?

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Question:
Q:Hello, is it possible to send VCX SE from the EU and avoid paying VAT
Answer:
A:Hello
We can send the device from EU with tax, when you receive, can send serial number to us to update to full brands, is ok?
But for software HDD, we can only send by post mail to avoid customs. OK?
By Jane Seller on Aug 1, 2021 0 of 0 found this helpful. Do you?

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Question:
Q:Does this package include ncs expert, winkfp, esys, tool32, itool radar and easy connect, do you ship to egypt and if you do is it free.
Answer:
A:Hello
You can check what is included in the software.
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We can send to Egypt, but better to tell us detail shipping address, we will check if can do it free. OK?
By Seller on Jul 8, 2021 0 of 0 found this helpful. Do you?

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Question:
Q:i Search German language for istad, available only englisch and china, for a german car its crazy
Answer:
A:Hello
We confirmed with vxdiag manufacture engineer, they said needs to download German Language pack from local original BMW server, then install the pack in our software HDD.
By Seller on Jul 1, 2021 0 of 0 found this helpful. Do you? See more answers (1)
A:Hello dear
So sorry, for the BMW ISTA Software, we only have English version. Kindly hope your understanding.
By Seller on Jun 30, 2021 0 of 0 found this helpful. Do you?

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Question:
Q:What is difference between vcx se series and vxdiag multi series
Answer:
A:Hello dear
vxdiag multi series come with vxdiag multi hardware, with USB, LAN cable, wifi connection available.
vcx se series is vxdiag vcx se hardware, with USB and wifi available.
But for software and functions, they are all the same.
By Jane Seller on Feb 22, 2021 2 of 2 found this helpful. Do you?

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