Customer Questions & Answers

1
votes
Question:
Q:Good afternoon, I have a 2015 Subaru wrx and need to install a new ECU. My question is, Can your system program the new ECU to my vehicle.
Answer:
A:Hello
For ECU programming functions, you need to have original online subaru account to perform.
By Jane Seller on May 26, 2022 1 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:Does this work with genuine subaru software
Answer:
A:Hello
Yes, it can work with genuine Subaru SSM software. But need to install VX Manager and vxdiag driver to match your software to the device.
By Jane Seller on Jan 31, 2022 1 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:Hello. I have subaru outback 2021 year. All keys lost. Your device help me reset immo and add new blank key? Thx.
Answer:
A:Hello
So sorry, but it can't support 2021 car models yet.
By Jane Seller on Jan 5, 2022 1 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:Can this device be used to change the settings of my shock sensor module without purchasing additional software licenses?
Answer:
A:Hello
So sorry, but for the function you mentioned, it needs to perform with online programming account. You would need to have the account yourself.
By Jane Seller on Dec 22, 2021 1 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:Hello do you have another way to process credit cards? My card does not support PayPal as a processor
Answer:
A:Hello dear
We can accept payment by credit card, but need to pay via our Alibaba account, is ok?
By Jane Seller on Dec 21, 2021 1 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:What happens if I forgot update firmware and licence one or two times? I will never be able to use vx diag again? That stop working?
Answer:
A:No problem dear, usually if you forgot to update license, software will prompt you license expired.
By Jane Seller on Nov 30, 2021 1 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:hi, when I buy this VXDIAG version I need periodically update firmware and licence in the feature?
Answer:
A:Hello
For the device, it is the same as other vxdiag. Need to update firmware and license every 60 days by yourself. It is free. Just connect device to laptop, and click firmware and update license to renew directly.
By Jane Seller on Nov 28, 2021 0 of 1 found this helpful. Do you?

1 Votes
1
votes
Question:
Q:Hi, what is the difference between VXDIAG For Subaru: VCX SE for Subaru ? Best, Greg
Answer:
A:Hello dear
For the two devices, the software and functions are all the same, only difference for hardware, you can check comparison here.
https://www.vxdiagshop.com/service/vxdiag-vcx-se-vs-vcx-multi-tool.html
By Jane Seller on Nov 25, 2021 1 of 1 found this helpful. Do you?

1 Votes
0
votes
Question:
Q:Hi, i have a 2012 subary liberty GT and need to do transmission learning or relearn .. can the tool perform this? Thanks!
Answer:
A:Hello
For the function you mentioned, it needs to perform with original online subscription in your side.
By Jane Seller on Mar 26, 2024 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can this program Immobilizer keys for a 2011 forester?
Answer:
A:Hello
For key programming, you need to have original online account to perform.
By Jane Seller on Dec 7, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:vxdiag ssm3 ssm4 does this do 2016, 2019 and 2023 Subaru CC crosstrek? including key programming, CVT learning?
Answer:
A:Yes, it will do.
By wengyuehua Seller on Nov 19, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Hi! Can i preform dpf regeneration with this and clear all fault Codes?
Answer:
A:Hello
Can support clear fauld codes.
But for dpf regeneration, need original online subscription to do j2534 programming.
By Jane Seller on Oct 24, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:What is the difference with the VXDIAG VCX SE PRO with 3 car licences?
Answer:
A:Hello
What car brands do you want to support? so we can check which one you need to choose.
By Jane Seller on Oct 11, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can this device reprogram SAS?
Answer:
A:Hello
For programming function, need to perform with original online account.
By Jane Seller on Sep 21, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:does it do 2020 supermoto husqvarna 701
Answer:
A:No, it cannot do motorcycle.
By wengyuehua Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:What processor is inside? what is the specification? Is it same support as Vxdiag nano ?
Answer:
A:Hello
This is an obd2 interface. Function the same as vxdiag nano, but this device supports to add more license for other car brands. VCX NANO cannot add license.
By Jane Seller on Sep 15, 2022 0 of 1 found this helpful. Do you?

0 Votes
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