Product FAQ Questions & Answers

1
votes
Question:
Q:Hello, will this be fully functional with orignial opel tech2win software ?
Answer:
A:Hello
Yes, this device can work with original software, just need to install driver in vx manager, to match our device with original software.
By Jane Seller on Feb 24, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Will this work with the 2021 F150?
Answer:
A:Hello
We confirmed with engineer, it can support 2021 F150.
By Jane Seller on Feb 20, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I buy vxdiag all scanner HHD there's a error fault (1.1)-1 501.9988
Answer:
A:Hello
Would you please send your order information and photos or video to show the problem? we will check for you.
By Jane Seller on Feb 20, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Excuse me, I got a error shown "Run-time error '76': Path not found"at 48% when install SSM3 from 2022.01 version. Windows 10(64b) or Windows 7(32b) has the same situation. How do fix it ? Thank you!!
Answer:
A:Hello
For this error, we are afraid you did not download newest 2022.01 version software, the ssm3 file has problem, please download again.
https://www.mediafire.com/file/3bej0givx9fx6hh/Subaru_SSM3.7z/file
Or download new software here.
https://mega.nz/folder/ucIEhR7J#QUGAbagyLLsCslE585Fu2Q
By Jane Seller on Feb 17, 2022 2 of 2 found this helpful. Do you?
1
votes
Question:
Q:Hello I have questions, 1. Can I ask if you can send to UK ? 2.How long delivery take ? 3.And NO TAX ?
Answer:
A:Hello
Thanks very much for your message, for this one, ew can send to UK, by DHL, usually takes 6-9 business days.
But It needs to pay tax.
Or we can send device SE PRO from UK, when you receive the device, send serial number to us, we will activate complete license for you directly. No tax.
But for the software SSD, we only can send from China, by 4PX, to avoid customs, is ok?
By Jane Seller on Feb 17, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello, is there a vxdiag which supports Volvo (2014D), GM/Opel and Benz ?
Answer:
A:Hello
For this vcx se pro, you can choose Volvo, GM/Opel, but canot choose Benz, but you can buy license for Benz additionally.
By Jane Seller on Feb 17, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:how do I know the password to connect via wifi?
Answer:
A:WIFI password is 12345678.
By Jane Seller on Feb 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I HAVE VCX SE FULL AUTORIZATION WITH 2 TERA BYTE HDD..FORD IDS V121 AND WORK PERFECTLY I CAN UPDATE IT TO 1IDS V124
Answer:
A:Hello
Sorry, but you cannot update software directly online.
Need to download the new IDS Software to reinstall, ok?
Here is software link.
Ford IDS https://mega.nz/folder/6dwzgaJR#XW2q1xPdbgKV4XtZQqkB0w
IDS Patch https://mega.nz/folder/OV4RRC6B#seCWP6UCzOPWEDYlQxZ1iQ
By Jane Seller on Feb 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:hello I have 2013 Mazda 3 and just installed EPS (power steering module) from another vehicle, Can I reprogram EPS module by using VCX Nano? If I can not what is "Online Account" in other questions?
Answer:
A:Hello
For programming functions, you need to have original online IDS account to perform. You need to get the account by yourself.
By Jane Seller on Feb 11, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello I need to re-program EPS (power steering module) for my Mazda 3 2013 what type of license I need? and where can I purchase. Thanks.
Answer:
A:Hello
For programming functions, you need to have original online IDS account to perform. Our license refers to the authorization for vxdiag device to support Ford, not online access. Please noted.
By Jane Seller on Feb 11, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello I purchased VXDIAG - VCX Nano for Ford/Mazda from Amazon , I Have 2013 Mazda 3, installed everything and seems to be working OK. now when I click Mazda IDS it is asking Dealer Code
Answer:
A:Hello
For IDS software, need to run with software patch, cannot open IDS directly.
https://mega.nz/folder/OV4RRC6B#seCWP6UCzOPWEDYlQxZ1iQ
By Jane Seller on Feb 9, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi, Does this support Holden vehicles? Specifically 2009 Holden VE Commodore
Answer:
A:Hello
So sorry, but for your car model, it needs to use tech2win software. But our tech2win software cannot support Holden.
By Jane Seller on Feb 9, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:does this device remove component protection from audi radio/navigation?
Answer:
A:Hello
For the function you mentioned, needs to perform with original online account, you need to get the account by yourself.
By Jane Seller on Feb 7, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello. I am interested if the device will work on windows 10 pro, I will be able to delete the errors and program on an Oplel Astra K from 2018 and in how long the order will arrive in the UK.
Answer:
A:Hello dear
For the device, GDS2 Software can work with windows 10 pro 64bit. It can support to delete errors of Opel 2018. But if you want to do programming functions, need to have original online subscription yourself.
We can send the device from UK warehouse, takes 2-4 business days.
By Jane Seller on Feb 7, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Sorry to ask i'm a newbie, how to configure the vcx se to program in techline connect sps2, already purchased the licence for one vin number. Do i need the passthru or the vci manager? Thanks
Answer:
A:Hello dear
For the device, you only need to install vx manager, and install passthru driver from vx manager.
Then download and install techline connect and run.
After open the software, need to choose vxdiag device.
By Jane Seller on Feb 7, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello, I would like to use this interface for a Jaguar F-Fype (X152). Year of manufacture 04.2016 - Model year 2017 - Will this work for my car?
Answer:
A:Hello
For 2016 car model, can use the JLR SDD device. But for 2017 car model, need to use doip device with pathfinder software.
By Jane Seller on Feb 3, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I will buy this VXDIAG just to adjust radiator fan temp on off for Jaguar XF 2010 is it support that ? and what is the period time of the License that comes with new VXDIAG device ?
Answer:
A:Hello
For adjusting function, needs to perform with original online TOPIX account. The authorization license is lifetime for free. You just need to update firmware and license every 60 days.
By Jane Seller on Feb 1, 2022 1 of 1 found this helpful. Do you?
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