Product FAQ Questions & Answers

1
votes
Question:
Q:Hello, for Benz license, I must update it every 60 days?
Answer:
A:Hello
Yes, need to update firmware and license every 60 days on vx manager. It is free.
By Jane Seller on May 13, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi, I am unable to track my parcel and would like an update of its location please Thanks
Answer:
A:Hello
The tracking number is JJD0002219715105064.
https://t.17track.net/en#nums=JJD0002219715105064&fc=190094
It was delivered. Would you please contact local yodel to check?
By Jane Seller on May 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Which courier are going to use? To South Africa
Answer:
A:Hello
We usually send the device by DHL express.
By Jane Seller on May 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello, I have a windows laptop with win10. I’m looking for xentry and a device to plug in to my 2010 GL350.
Answer:
A:Hello
For our software hdd, it already comes with win10 system. For your car model, it belongs to supported list.
By Jane Seller on May 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Does this product need internet connection?
Answer:
A:Hello
For firmware and license update, needto connect internet to update.
For software use, can use offline.
By Jane Seller on May 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello, does New VXDIAG VCX SE DOIP Hardware Full Brands Diagnosis incl JLR Honda GM VW Ford Mazda Toyota Subaru Volvo BMW Benz can programm nex or old module for BMW? Is it for 1 year subscrition ?
Answer:
A:Hello
This device can support programming for BMW after 2004. But you need to have original online BMW account yourself.
We do not offer any subscription.
By Jane Seller on May 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello, installed the tech stream software and VX Manager, but where can i find the toyota launcher file? thanks
Answer:
A:Hello
Which version software did you download?
If for V17 version, please use patch here.
https://mega.nz/file/zBZgjRBK#Ai7R7BINqoMDWMmCCMGxpJbenCHNF7BsqIaLbsV3HaU
By Jane Seller on May 12, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I have a 2000 MERCEDES S500 WITH A DAS PROBLEM. DO HAVE ANY EQUIPMENT TO REPROGRAM THE ECM OR CHECK THE DAS SIGNAL?
Answer:
A:Hello
Sorry, but our device cannot support benz cars before 2005.
By Jane Seller on May 11, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:hello i live in France. Can diag a 1999 chevrolet blazer from 1999, the TECH2 can from 1995 , so? same protocol? thaks
Answer:
A:Hello
So sorry, it cannot support 1999 car model, our device support GM from 2001.
By Jane Seller on May 8, 2022 2 of 2 found this helpful. Do you?
1
votes
Question:
Q:I'm trying to perform the GM Tech2Win "automated 4WAL or ABS bleed procedure" for my 2002 Express van 3500. I cannot get it to run the bleed. Is it supported or not??
Answer:
A:Hello
Would you please send some photos or video to show procedure and error message? we will confirm with engineer for you.
By Jane Seller on May 5, 2022 2 of 2 found this helpful. Do you?
1
votes
Question:
Q:Does it work with latest 2021-2022 audi , over Doip protocol ?
Answer:
A:Hello
Yes, it supports new 2021-2022 cars, including DOIP.
By Jane Seller on May 5, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Does this include everything needed to for instance read live data from restraint control module? Is the HDD software etc already installed? The computer, hdd, and software and VXDIAG included?
Answer:
A:Hello
The package includes vcx nano device, software, hdd and laptop.
It includes offline diagnostic software.
By Jane Seller on May 5, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:This license is one year or lifetime ??
Answer:
A:Hello
The licnese is lifetime. But you need to connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew every 60 days by yourself.
By Jane Seller on May 5, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Will this work with Odis 9.1 current software level
Answer:
A:Hello
Yes, it can work with V9.1 version.
By Jane Seller on Apr 28, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello! Benz software includes DTS Monaco?
Answer:
A:Hello
Yes, it includes DTS Monaco v8.13 which no need activation.
Also includes V9.02 version, but needs to be able to activate by yourself.
By Jane Seller on Apr 27, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Does this work with a 2010-2011 Saab 9-5 NG Aero?
Answer:
A:Hello
For your car model, if it needs to use GDS2 Software, we only suggest to test, not sure 100%. If it needs to use tech2win, our software cannot support.
By Jane Seller on Apr 26, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:HI, this work for FORD mustangs 98-2000?
Answer:
A:Hello
Sorry, we do not have device or software to support models you mentioned.
By Jane Seller on Apr 26, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Do you have a Tech2win update download for saab?
Answer:
A:Hello
Sorry, we do not have it. our tech2win cannot support saab.
By Jane Seller on Apr 26, 2022 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi. Can you tell if HDD will work with Lenovo X270 i5?
Answer:
A:Hello
For tihs set, it does not include HDD. If need HDD, need to buy additionally.
https://www.vxdiagshop.com/wholesale/1tb-hard-drive-bmw-benz.html
For the 2TB HDD, we only suggest to test with your Lenovo x270 i5. Since we did not test.
By Jane Seller on Apr 24, 2022 1 of 1 found this helpful. Do you?
Total 1019 items, 20 items/p, current page 3/51.