bought a vcx se + 2tb hdd for 409US$ just received the vcx se without receive the 2 tb HDD full software. No one is answering to my ticket.
Replied by Jane on Jul 14, 2021
So sorry for late reply since I have asked for 2 days sick leave. For your order, we sent in 2 packages, the device sent from EU, tracking number CS836137682DE, https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececodehttps://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode
The other package of software HDD, sent from China, by post mail, UG080946855YP, would transfer by your local post, 5P34C50553040, you can use this tracking number to track. Hope your understanding. Now, the package just arrived in your country, would deliver to you in several days.
Would you please close the dispute after receive the second package?
Or if you do not want, can arrange to return all items to us.