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VXDIAG VCX FD Failed to Update Firmware and License Solution

Problem:
The device is a VXDIAG VCX FD with a GM software license. However, the license does not appear in VX Manager (even though the correct beta version vx manager for VCX FD is installed). Attempting to install the Passthru driver fails with the error:
“The device license for this application is invalid or expired.”
Additionally, firmware updates are blocked, stating the license is invalid.

VXDIAG VCX FD Failed to Update Firmware and License 1
VXDIAG VCX FD Failed to Update Firmware and License 2
VXDIAG VCX FD Failed to Update Firmware and License 3
VXDIAG VCX FD Failed to Update Firmware and License 4

Solution:

  1. Verify Software Compatibility:
    • Ensure you are using the correct beta version of VX Manager specifically designed for VCX FD, not the regular VX Manager.
  2. Check Firmware & License Status:
    • If the device shows firmware version 2.0.4.1 but fails to update to 2.3.1.1 while displaying “license invalid”, this may indicate a hardware issue.
    • In such cases, contact your dealer and request a repair or replacement for the device.
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