FAQ(Frequently Asked Questions)


Delivery Information

Tips for Shopping

Tips for Shopping at VXDIAG

How to Get Discount

How to Get Discounts on VXDIAG.COM?

Delivery Information

Shipping Courier VXDIAG will use:

For different country and different request, we provide following shipping courier for you to choose:
Delivery Options Delivery Time Tracking Website  
DHL 5-10 workring days www.dhl.com  
EMS 9-15 workring days http://www.ems.com.cn/english.html  
UPS 5-8 workring days www.ups.com  
TNT 5-8 workring days www.tnt.com  
Fedex 5-8 workring days www.fedex.com  
Ywen Express 9-15 working days http://www.17track.net/en  
China Post 10-18 working days http://www.17track.net/en  

Note: Due to COVID-19, all Express Flights are delayed, usually takes 10-12 business days at least!!!

Shipping Courier Choosing Tips:

1. <$150 (item value) →  Post Service; > $150(item value) → Express Shipping 

If your order amount is less than 150 USD, we always send by post service; if your order amount is more than 150 USD, we will always send by express ,most countries will be shipped by DHL.
If you would like to change the shipment method ,please email to sales@vxdiagshop.com 

2. To help you save custom tax, parcels to French, Spain, Portugal, Czech Republic and other Europe countries ,we will recommend YANWEN  .

Delivery time is 9-15 days.

Here are the details: YANWEN special line to Spanish, Portugal, Czech Republic and other Europe countries.
YANWEN special line to France
YANWEN special line to Spanish
YANWEN special line to Portugal
YANWEN special line to Czech Republic
and YANWEN to other europe coutries

Advantages of YANWEN Shipping:
(1) It is easy to finish the customs clearance
(2) Low customs duty,for some country,no need tax.

3. Russia, Belarus, etc.→ EMS or CDEK are available for these countries.

4. Brazil,Argentina→you should offer your CPF No. (tax No.) if you would like your package to be shipped by DHL, UPS, TNT or Fedex. But you can choose EMS, Singapore post or Yanwen ePacket if you don't have CPF No.

EU/US Overseas Warehouse
We have EU/US warehouse, a few products can ship from oversea warehouse. Ship from EU/US, No need Tax!
(1) US only support US address.
(2) EU warehouse can support the European countries. For European Union Countries, no need tax.