Product FAQ Questions & Answers

1
votes
Question:
Q:Hi thank you for the epoxy but you did not answer my first question, can you confirm this is a lap top hard drive
Answer:
A:Hello dear
Yes, it is internal laptop hard drive, needs to work on laptop with SATA, at least 4gb ram, i5 cpu.
By Jane Seller on Mar 18, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Will this licence cover vcx doip for das tru cks mercedes c6 v94xd00137
Answer:
A:Hello dear
For your device vxdiag c6 with V94XD00137, It can support trucks of part models. Which year is your truck?
For the license pack, it is authorization license for vcx se benz product to support full brands of other cars. Not benz software license. Please noted.
Regards
By Jane Seller on May 12, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello, I am live in to Mexico the subscription works in Mexico? because I tried to enter in the website the ac delco for the subscription and can not enter the website make a error!
Answer:
A:Hello dear
For our subscription, it is online service from supplier directly, they would authorize one year subscription via teamviewer after you pay. Can authorize for Mexico.
Regards
By Jane Seller on May 11, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:will this work on windows 10 64bit?
Answer:
A:Hello dear
For this software, engineer recommend to use windows 7 pro 64bit. More stable, because the techstream patch works more stable with win7 system.
But some clients succeed with windows 10 pro 64bits. If you want, can test with win10.
By Jane Seller on May 11, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I have a s/n V52XP01651 which serial number do I need for this unit? Thanks.
Answer:
A:Hello dear
Would you please send photo to show your usb cable? Our email is sales@vxdiagshop.com.
We can check if it is the same as V71*****.
Regards
By Jane Seller on May 10, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:hola me gustarĂ­a saber si el cargador del ordenador trae toma europea o inglesa
Answer:
A:Hello dear
Thanks very much for your mesage, for the laptop, the charger is China version, afraid you have to get an converter to connect.
Regards
By Jane Seller on May 9, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Is this supporting doip protocol for all brands Can you ship to india
Answer:
A:Hello dear
Thanks very much for your message, we can send this item to India. No problem.
Regards
By Jane Seller on May 9, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:does it work for mb a class w168 from 2000? reset instrument cluster?
Answer:
A:Hello dear
For the device, it works better for cars 2005-2021.
Regards
By Jane Seller on May 7, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q: which is the highest ista+ it works with
Answer:
A:Hello dear
We confirmed with enigneer, now it can works with ista+ 4.27.
By Jane Seller on May 7, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I am using ISTA+ 4.28 and getting the "firmware" instead of "free" for ICOM connection. How do I update the firmware. I am already latest using VxManager.
Answer:
A:Hello dear
For ista + 4.28, we need to confirm with engineer if it can support or no.
Regards
By Jane Seller on May 6, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:How long will license work and will it work on my m52fm device
Answer:
A:Hello
Would you please send photo and serial number of your device? we need to check if it is vxdiag device from our website.
By Seller on May 6, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:My package takes a very long time. I found such a device in my country - VCX SE JLR with SN V94SE **** can I buy these licenses? Will DOIP BENZ function? photo of the device here - https://ibb.co/vsV3
Answer:
A:Hello dear
We checked your order, it was sent by EMS, would be a little slower.
For your device, it is vcx se Benz, it support doip.
If you need to buy license to update for full brands, need to buy this one.
https://www.vxdiagshop.com/wholesale/vxdiag-vcx-se-benz-license-pack.html
By Jane Seller on May 6, 2021 1 of 1 found this helpful. Do you?
0
votes
Question:
Q:how can i get the programs since i cant download them from MEGA. Also, want to know if the chevy volt 2012 can be reprogramed the hpcm2 with this and the sps of ACDelcotds.
Answer:
A:Hello dear
For the software download, we only have MEGA link.
For the function you mentioned, it can be performed online, with online SPS subscription. You need to have the subscription yourself.
By Jane Seller on May 6, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I want buy vcx se BMW and i must know can i install Xentry Passthrue with my license or i must buy license from you. How i know vcx se BMW working as passthrue device
Answer:
A:Hello dear
Yes, vcx se can working as passthru device. But if you want to work for xentry also, need to buy vcx se benz and bmw.
https://www.vxdiagshop.com/wholesale/vxdiag-vcx-se-doip-benz-bmw-2-in-1.html
Can check this one please.
By Jane Seller on Apr 30, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Can your nano units reprogram the VIN on a 2005 Ford Escape HYBRID PCM? I am changing the engine and understand Fod calls it PMI to clear the old code and enable the module for a new build.
Answer:
A:Hello dear
For the function you mentioned for programming, you need to have original online IDS account.
By Jane Seller on Apr 28, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello! I need an update for my VCI. The serial number is V83XD02196. Can you send me the patch via mail? Best regards
Answer:
A:Hello dear
For Firmware update, just need to install newest v1.8.4.0315 vx manager, then connect device to laptop to do firmware update.
https://mega.nz/file/CFRnTSTT#6XmG9u8LrP5Ug5guuiBEVRCwREUteBHfAlHSJl7Fjf0
After download, please install the new vx manager.
Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
By Jane Seller on Apr 28, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Will this tool allow for vehicle programming configuration / personalization on 2020 LR evoque? To be able to turn on or off vehicle features ?
Answer:
A:Hello dear
For the function you mentioned, it requires original online account of Topix, you need to get the account by yourself.
Regards
By Jane Seller on Apr 26, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello i have a vcx nano and lisence has expired
Answer:
A:Hello dear
Please download latest vx manager.
https://mega.nz/file/CFRnTSTT#6XmG9u8LrP5Ug5guuiBEVRCwREUteBHfAlHSJl7Fjf0
After download, please install the new vx manager.
Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
Regards
By Jane Seller on Apr 26, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello i just purchased vcx nano and lisence has expired please help
Answer:
A:Hello dear
Please download latest vx manager.
https://mega.nz/file/CFRnTSTT#6XmG9u8LrP5Ug5guuiBEVRCwREUteBHfAlHSJl7Fjf0
After download, please install the new vx manager.
Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
Regards
By Jane Seller on Apr 26, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:need use laptop ? can you tell me laptop specifitacion?
Answer:
A:Hello dear
For the software HDD, it needs to use on laptop, insert the HDD to laptop, run as system HDD. Requires laptop with SATA port, at least 6gb ram, i5 processor or above.
Regards
By Jane Seller on Apr 26, 2021 0 of 0 found this helpful. Do you?
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