Product FAQ Questions & Answers

1
votes
Question:
Q:Hi thank you for the epoxy but you did not answer my first question, can you confirm this is a lap top hard drive
Answer:
A:Hello dear
Yes, it is internal laptop hard drive, needs to work on laptop with SATA, at least 4gb ram, i5 cpu.
By Jane Seller on Mar 18, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Добрый день! VXDIAG VCX SE для BENZ DoIP с грузовиками работает?
Answer:
A:Hello
Thanks very much for your message, for the vcx se for Benz doip, not working good for Trucks, only support part protocol and models. Not recommend. Better for cars 2005-2021.
By Jane Seller on Jul 30, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I have purchased the VXDIAG VCX NANO USB VERSION FOR GM. NOW MY TECH 2 WIN SAYS THE LICENSE HAS EXPIRED. HOW DO I UPDATE MY WIN TECH 2 ?
Answer:
A:Hello
For license problem, Please download latest vx manager.
https://mega.nz/file/yMYD3IqD#ZZ0LpwRvOZi7Y7K7g2JPaEsvMqTrTXQ9rZHNYlzPqi0
After download, please install the new vx manager.
Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
need to renew license by firmware update and license update every 60 days by yourself!
By Jane Seller on Jul 29, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello, my new VCX SE has only License for BENZ active. What must i do to actived BMW and VW License ?
Answer:
A:Hello
Would you please send us your order information? did you buy the BMW and vw together? We will check.
If you did not buy, need to buy the two license, and send us serial number, we will arrange to add for you.
By Jane Seller on Jul 29, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Is this unit capable of resetting fuel trim levels?
Answer:
A:Hello
For the function you mentioned, it needs to perform with SPS subscription, you need to have the account yourself.
By Jane Seller on Jul 29, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:How to update the firmware for xentru 2021 06?
Answer:
A:Hello
You can update the firmware via vx manager.
Download new vx manager, install, then update firmware and license. Also need to updat c6 driver in the diagnostic menu.
By Jane Seller on Jul 29, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:can i use this device with MDARS?
Answer:
A:Yes, you can.
By wengyuehua Seller on Jul 28, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Vauxhall Combo D 2016 (reg FN66KYS) WIN10 64 bit, can this do following function on my car: DPF regen, New battery install, Fault code recovery and Speed limiter removal
Answer:
A:Yes, it will.
By wengyuehua Seller on Jul 28, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Did you check VCX SE in programming (update software)? Which models of BMW are compatible with device?
Answer:
A:It works with all models (cannot do Motorcycle models). Our customer tried i-level software update on f32 and it works fine.
By wengyuehua Seller on Jul 25, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Do you know if Vcx Diag work with BMW Motorrad on Ista+?
Answer:
A:Yes it does work with motorrad protocol as well.
By wengyuehua Seller on Jul 25, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hi, First question: I have 3 opel cars, on an agila year 2000, a zafira year 1999 and a zafira year 2005. It work for my Opel cars? Second: You can ship from Europe, Czech Republic?
Answer:
A:Hello
For your Opel cars, they are old version, but our tech2win software cannot support. Needs bin files, but we do not have.
We can ship the device from Czech Republic.
By Jane Seller on Jul 20, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Will this work with my factory GM software. I’m trying to replace my mdi2 and was wondering will this tool work directly with my pc with my factory gm progran
Answer:
A:Hello
Do you refer to the original GDS2 Software? if it is original, our device can work, but need to install vx manager and vxdiag driver to match.
By Jane Seller on Jul 20, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello, I lost my install disc for my vcxnano ford/mazda device. Every place I find to download the software contains virus. My serial number is N52FM05260. cAN YOU HELP ME OR DO i NEED TO BUY A NEW DE
Answer:
A:Hello
For software download, you need to close antivirus and windows defender first. Because it includes patch, the patch would be detected as virus.
By Jane Seller on Jul 19, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hi, Im currently looking into buying a ista d drive from you guys and im curious to know if it can connect to the e53 model of bmw with a k/d can cable.
Answer:
A:Hello
Sorry, but our software cannot work with k/d can cable.
By Jane Seller on Jul 19, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Will this work on the 2000 to 2010 F series ford
Answer:
A:Hello
So sorry, but it cannot work for F series before 2010.
By Jane Seller on Jul 19, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:hi... what model will be replacing this one ?
Answer:
A:Hello dear
So sorry, but this device already stopped producing, factory do not have new version to replace.
By Seller on Jul 16, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I have 2015 range rover sport with 4.4l, can support
Answer:
A:Hello dear
Thanks very much for your message, for your 2015 car, the vcx nano JLR is ok, use SDD to do offline diagnosis.
By Seller on Jul 16, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hi this articule, how many time is the license?
Answer:
A:Hello
The license is lifetime use, but need to renew license by firmware update and license update every 60 days by yourself!!
By Seller on Jul 14, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Will I be able to activate reversing cameras on any vauxhall?
Answer:
A:Hello
For the function you mentioned, it needs to perform with SPS subscrition, need to have account by yourself.
By Seller on Jul 14, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I have a 2003 Chevy Silverado can you reprogram the radio?
Answer:
A:Hello
For the function you mentioned, it needs to perform with SPS subscrition, need to have account by yourself.
By Seller on Jul 14, 2021 0 of 0 found this helpful. Do you?
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