Product FAQ Questions & Answers

1
votes
Question:
Q:Hi Is there a login and password for the software.
Answer:
A:Hello
Our xentry software works with patch offline. No need login and password.
For EPC, WIS, after activation, login is admin, password is 12345.
By Jane Seller on May 16, 2022 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:how do I know the password to connect via wifi?
Answer:
A:WIFI password is 12345678.
By Jane Seller on Feb 12, 2022 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:hi please how price vxdiag mercedes+bmw +ssd
Answer:
A:Hello
We have vcx multi device with SSD, and VCX SE with SSD, which do you want?
https://www.vxdiagshop.com/wholesale/vxdiag-multi-bmw-benz-with-software-ssd.html
https://www.vxdiagshop.com/wholesale/vcx-se-benz-doip-hardware.html
https://www.vxdiagshop.com/wholesale/vxdiag-software-license-bmw.html
https://www.vxdiagshop.com/wholesale/1tb-ssd-benz-bmw-software.html
The software and functions are the same, only different with hardware, you can check on this page.
https://www.vxdiagshop.com/service/vxdiag-vcx-se-vs-vcx-multi-tool.html
By Jane Seller on Nov 18, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello. Will this be fully functional on a 2014-2017 Chevrolet SS, or a 2011-2017 Chevrolet Caprice PPV, or a 2007-2009 Pontiac G8, or a 2007-2012 Buick Park Avenue?
Answer:
A:Hello
The vcx nano GM can support the car models you mentioned, but do you want to support diagnosis or programming?
By Jane Seller on Nov 7, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:will the software work with Windows XP, or is Win 7 a hard requirement?
Answer:
A:Hello
For the software, can work with win7 pro or win10 pro 32bit or 64 bit.
By Jane Seller on Oct 20, 2021 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:what is the ethernet cable type that is included in vxdiag multidiagnostic tool ?
Answer:
A:Hello
What is the serial number of your vxdiag device? we need to check your ethernet cable.
By Jane Seller on Sep 16, 2021 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:Hello i Want To Send My Hard Drive ( 2 Hard Drive ) For Update Programs Can You Send Me Shipping Address
Answer:
A:Hello
Would you please tell us your order information? since we cannot find your purchase on our website. If not from us, better to contact your seller for update.
By Jane Seller on Sep 14, 2021 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:Hello, can I use your product for CLK 240 w209 from 2002 year?
Answer:
A:Hello
For the device and software, it is for 2005-2021. For 2002 cars, only suggest to have a test.
By Jane Seller on Aug 29, 2021 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:hello is this software support bmw motorcycles?
Answer:
A:Hello
The software can support Motorcycle, but our device cannot support Motorcycle.
By Jane Seller on Aug 15, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:hi works on windows 10?
Answer:
A:Hello
The software comes with windows 7 Pro Ultimate 64bit.
By Jane Seller on Aug 15, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi there, am I able to use this on All GM Australia Holden Products, I have a 2007 Holden Commodore SV6 and a 2005 Holden Monaro CV8, will all the functions work on these vehicles?
Answer:
A:Hello dear
So sorry, but the device and software cannot support Holden models.
By Seller on Jun 30, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi can you please explain, How many licenses come with this tool ? I could not find any description of that. Thank You.
Answer:
A:Hello dear
For this tool, it comes with brand authrozation for BMW, BENZ, GM, Ford / Mazda, Toyota, Honda, VW, LandRover / Jaguar, Subaru, Volvo.
Regards
By Jane Seller on Jun 6, 2021 0 of 0 found this helpful. Do you?
1
votes
Question:
Q:Hi thank you for the epoxy but you did not answer my first question, can you confirm this is a lap top hard drive
Answer:
A:Hello dear
Yes, it is internal laptop hard drive, needs to work on laptop with SATA, at least 4gb ram, i5 cpu.
By Jane Seller on Mar 18, 2021 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hola que tal, ¿esta en español?
Answer:
A:Hello
The diagnostic software only support English.
Programming software can support Spanish.
By Jane Seller on May 26, 2022 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Good afternoon, I have a 2015 Subaru wrx and need to install a new ECU. My question is, Can your system program the new ECU to my vehicle.
Answer:
A:Hello
For ECU programming functions, you need to have original online subaru account to perform.
By Jane Seller on May 26, 2022 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:I'm interested in this product, but I didn't found info on what type Laptop I should use this.
Answer:
A:Hello
It needs to work with laptops at least 6gb ram, i5 processor, with sata port for internal HDD. We tested with Lenovo T410, T440, both are ok.
By Seller on May 26, 2022 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:is this j2534-1 or -2 or both
Answer:
A:Hello
It includes both.
By Seller on May 18, 2022 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Buenas tardes. ¿Este cabezal de diagnosis es compatible con la herramienta de diagnosis original del Grupo VAG VAS 6150 B con ODIS 7.2.1? Muchas gracias.
Answer:
A:Hello
Yes, it can work with 7.2.1 version.
By Jane Seller on May 18, 2022 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello, I have placed the order on website, but I neeed to change shipping address. Where to send correct address?
Answer:
A:Hello
Since we can only send package to Paypal address according to paypal policy. Shall we cancel order, then you use correct address to pay again?
Or send to Paypal address directly?
By Seller on May 17, 2022 0 of 0 found this helpful. Do you?
0
votes
Question:
Q:Hello, I am interested in this set, but I wonder if I can download the software directly? do you offer any links?
Answer:
A:Hello
So sorry, but the software only offered as HDD, no link to download.
By on May 16, 2022 0 of 0 found this helpful. Do you?
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