A:Hello
For the supported model years, it depends on the software update. If we get newer verison of software, it would support newer car models.

A:Hello
For the software, can work with win7 pro or win10 pro 32bit or 64 bit.

A:Hello
Your device already get full activation. Please download latest vx manager.
https://mega.nz/file/yMYD3IqD#ZZ0LpwRvOZi7Y7K7g2JPaEsvMqTrTXQ9rZHNYlzPqi0
After download, please install the new vx manager.
Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
For Full software HDD, please check this one.
https://www.vxdiagshop.com/wholesale/1tb-hard-drive-bmw-benz.html

A:DoIP WiFi password: 12345678

A:Hello
You can connect device to laptop , open vx manager to update firmware

A:Hello
What do you mean for update?
For firmware update, just connect device to laptop, open vx manager, click firmware to update directly.
For software, can download here.
Ford_IDS_123：https://mega.nz/folder/6dwzgaJR#XW2q1xPdbgKV4XtZQqkB0w
MZD_IDS_123：https://mega.nz/folder/iQp1UACZ#d4ey2cWHmaEMf9n2dTcTAQ
Ford_Mzd IDS Patch: https://mega.nz/folder/OV4RRC6B#seCWP6UCzOPWEDYlQxZ1iQ

A:Hello
There is no video. To do online coding, you need to have original online scn account, also your computer with scn account, need to have authorization ID from original Mercedes.

A:Hello
Would you please send photo to show WIS EPC problem? our email is sales@vxdiagshop.com. We will confirm with engnieer for you.

A:Yes, it is paying Subaru account. with the online account, can do more functions online.

A:Hello
For the function you mentioned, it needs to perform with original online account.

A:Hello dear
Sorry for late reply due to our National Day holiday, when you use our HDD as system HDD, when booting laptop, did you enter BIOS system to change HDD mode to AHCI?

A:Hello
Yes, if buy VCX SE PRO, it can add license for Mercedes, BMW, and JLR DOIP, SSM4.
You can buy as follow.
https://www.vxdiagshop.com/wholesale/new-vxdiag-vcx-nano-pro-upgrade-version.html
https://www.vxdiagshop.com/wholesale/vcx-nano-pro-8-license-pack-offer.html
For JLR DOIP, need to buy license additonally.
https://www.vxdiagshop.com/wholesale/vxdiag-jlr-doip-license.html

A:Hello
Yes, it includes second generation software, for car models 2005-2018.

A:Hello
We usually send the device to South Africa by post mail, usually takes 15-23 business days. If you want to send faster, can choose premium express, we will arrange to send by DHL or Aramex.

A:Hello
For the 2013 car model, it belongs to supported coverage.

A:Hello
Would you please send serial number and photo of your device? we will ask manufacture engineer to check.

A:Hello
Please download vx manager and patch here.
https://mega.nz/file/yMYD3IqD#ZZ0LpwRvOZi7Y7K7g2JPaEsvMqTrTXQ9rZHNYlzPqi0
Techstream V16.20.023 : https://mega.nz/folder/1RthkaQS#qew4bn4flNPr2IrqFUGeLg
TechstreamPatch: https://mega.nz/#F!7VZzBQgZ!wO9Fjk0gfZF-tfv6zQAqzw