Product FAQ Questions & Answers

1
votes
Question:
Q:Hello First I want to ask VxDiag VCX SE vs. VCX Multi Tool What is the difference in these two hardware, Can VCX SE do all the same functions as VCX Multi Tool?
Answer:
A:Hello!
The function supported by VCX Multi, VCX SE can also support, only SE equipment does not have a network cable, can only support WiFi, USB cable, Multi device with network cable, the software and supported functions are exactly the same.
For specific hardware comparison, you can refer to this page
https://www.vxdiagshop.com/service/vxdiag-vcx-se-vs-vcx-multi-tool.html
By Jane Seller on Nov 23, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi, Can I buy VCX SE with all licenses? Is it possible to download the Mercedes software or only via HDD?
Answer:
A:Hello dear
We have vcx se with full brands with HDD. You can have a check on this page.
https://www.vxdiagshop.com/wholesale/vxdiag-vcx-se-doip-full-with-hdd.html
But So sorry, but for Benz xentry software, only can buy HDD. No link to download.
By Jane Seller on Nov 23, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:would this VXDIAG VCX NANO PRO Diagnostic Tool work with BMW mercedes benz and Audi?
Answer:
A:Hello
For this VCX SE PRO, it cannot choose BMW, BENZ VW directly. Only can choose 3 brands among GM, FORD/MAZDA, VW AUDI, HONDA, VOLVO, TOYOTA, JLR, Subaru.
https://www.vxdiagshop.com/wholesale/new-vxdiag-vcx-nano-pro-upgrade-version.html
For BMW, BENZ, need to buy license additionally. Or choose other device.
https://www.vxdiagshop.com/wholesale/vxdiag-vcx-se-3-in-1.html
By Jane Seller on Nov 23, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hello sirs! Will I be able to use this kit (VCX SE + HDD V305 Pathfinder) for the LR discovery sport L550 (2019 model year)? I want to buy but I'm not sure ... Thanks
Answer:
A:Hello dear
Yes, this set can support 2019 car models.
By Jane Seller on Nov 23, 2021 1 of 2 found this helpful. Do you?
1
votes
Question:
Q:Does this work for the ID Code Module and update? 2010 Subaru Legacy Sedan
Answer:
A:Yes, it does.
By wengyuehua Seller on Nov 22, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:can i install subaru SSM3 software on win10 pro 64bit?
Answer:
A:Yes, you can.
By wengyuehua Seller on Nov 22, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I m parches ids license 15 days, How to parches Ford ids license?
Answer:
A:Hello
For our license, it refers to authorization service to make vxdiag device to support Ford, NOT Ford IDS online access. Please attention.
By Jane Seller on Nov 18, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:hi please how price vxdiag mercedes+bmw +ssd
Answer:
A:Hello
We have vcx multi device with SSD, and VCX SE with SSD, which do you want?
https://www.vxdiagshop.com/wholesale/vxdiag-multi-bmw-benz-with-software-ssd.html
https://www.vxdiagshop.com/wholesale/vcx-se-benz-doip-hardware.html
https://www.vxdiagshop.com/wholesale/vxdiag-software-license-bmw.html
https://www.vxdiagshop.com/wholesale/1tb-ssd-benz-bmw-software.html
The software and functions are the same, only different with hardware, you can check on this page.
https://www.vxdiagshop.com/service/vxdiag-vcx-se-vs-vcx-multi-tool.html
By Jane Seller on Nov 18, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:So why you put the 2021 GDS2 patch in the installation instruction, if it can't support it yet?
Answer:
A:Hello
Our gs2 patch only support 2020. We never described it can work with 2021 version.
By Jane Seller on Nov 18, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi. are this compatible with 2015 Porshe Cayman?
Answer:
A:Hello
Yes, it can support 2015 car model.
By Jane Seller on Nov 17, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi, I am trying to undestand the diffrences between VCX SE and Multi, unfortunatelly regarding the functionality they seems to be the same. What are the differences other than design and price ?
Answer:
A:Hello dear
The difference is mainly for the parameters.
You can check on this page.
https://www.vxdiagshop.com/service/vxdiag-vcx-se-vs-vcx-multi-tool.html
By Jane Seller on Nov 16, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Will this program a 2003 Lexus ECU with a new calibration from TIS web if I buy the 2 day subscription?
Answer:
A:Hello
For 2003 car model, is it K-Line protocol? If for K-Line, it cannot work well.
By Jane Seller on Nov 15, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:all software is free life time update ?
Answer:
A:Hello
For the software, if there is link to download free, we can offer directly. You can download and install by yourself.
But for software of Mercedes and BMW, canonot free update, only can return HDD to update or buy new HDD to replace.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Quiero comprar licencia para vcx nano serie N52GM, cuánto tiempo dura licencia?
Answer:
A:Hello
For your device with N52GM, can update license by yourself.
Please download latest vx manager.
https://mega.nz/file/yMYD3IqD#ZZ0LpwRvOZi7Y7K7g2JPaEsvMqTrTXQ9rZHNYlzPqi0
After download, please install the new vx manager.
Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:How do I update gds2 to 2021 version? Just drop the .exe file inside the folder?
Answer:
A:Hello
So sorry, but it cannot support GDS2 2021 yet.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi I bought from you about two mont back VCX SE SN: S94BM***** I wont upgrade to full autorization pack . What license is for me?
Answer:
A:Hello dear
For the authorization pack, it is only for VCX SE BMW with SN V94SE****. For S94BM***, it is cheap version specially for BMW, unable to add license for other car brands.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I have a vcx nano with n52gm serial and was looking to buy a vcx se 3 license version. Can my current license with gm transfer to the vcx se or only the large vcx? Thank you
Answer:
A:Hello
If you buy VCX SE with 3 license, you can transfer the GM to new SE device, but the old vcx nano will not work any more.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:Hi, I was wondering if any of your scanners will work on a 1995 Buick LeSabre custom it's an obd 1.5 cause it being a transitional year for gm
Answer:
A:Hello
So sorry, but we do not have device or software to support 1995 Buick.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
1
votes
Question:
Q:I currently have Vxdiag VCX multidiag that is already has the licence for Benz. I just wanted to know how much does it cost me if I want to add all of the makes licence?
Answer:
A:Hello
Please send serial number of your device, we will check for you.
By Jane Seller on Nov 11, 2021 1 of 1 found this helpful. Do you?
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